Support
We're happy to help. Reach out if you have any issues or questions about your subscription, account, or a feature request.
Email us
support@comprehensy.comWe usually reply within 1 business day.
Frequently asked questions
How do I change my English level?
Go to Settings by clicking the user profile icon in the top-left corner of the screen. Then choose your level under English level. New articles you add will be adapted to the level you select.
How do I generate and follow the audio?
Open an article and tap Generate audio. As it plays, each word is highlighted in time with the narration so you can read and listen together.
How do I look up a word?
Long-press any word while reading to see its meaning explained for that exact sentence, like a dictionary that understands context.
Can I read and listen offline?
Yes. Once an article has been adapted to your selected English level, it is available for reading both online and offline. To listen offline, generate the audio first, then download it from the three-dot menu in the top-right corner of the screen.
How do I change my subscription plan?
Go to Settings by clicking the user profile icon in the top-left corner of the screen. Choose Subscription, then click Change plan. Your new subscription plan will be applied from the next billing cycle.
How do I cancel my subscription?
Go to Settings by clicking the user profile icon in the top-left corner of the screen. Choose Subscription, then click Cancel subscription. You can also cancel your subscription in your Apple App Store account settings.
How can I delete my account?
Go to Settings by clicking the user profile icon in the top-left corner of the screen. Then choose Delete account. This permanently removes your account along with your articles, audio, and personal data.
Do you have a free plan?
We currently don't offer a free plan. AI is built into the product's main features, which come with a direct cost for us, so offering the full experience for free is not sustainable right now.
Looking for how we handle your data? Read our Privacy Policy.