Support
We're happy to help. Reach out if you have any issues or questions about your subscription, account, or a feature request.
Email us
support@comprehensy.comWe usually reply within 1 business day.
Frequently asked questions
Which languages can I learn?
English, Spanish, German, French, and Italian. Spanish comes in two variants, Spain and Latin America.
How do I change the language I'm learning?
Go to Settings by tapping the person icon in the top-left corner of the screen, then choose Learning language.
Why is the app itself in the language I'm learning?
That is the point of comprehensible input: pick Spanish and the whole interface switches to Spanish, so you are surrounded by the language from the first minute. Everything is adapted to your level, and any word can be translated into your native language.
How do I change my level?
Go to Settings by tapping the person icon in the top-left corner of the screen, then choose your level. New articles you add will be adapted to the level you select.
How do I look up a word?
Long-press any word while reading to see its meaning explained for that exact sentence, like a dictionary that understands context. The explanation opens in the language you are learning, with a button to translate it into your native language.
Can I read and listen offline?
Yes. Once an article has been adapted to your selected level, it is available for reading both online and offline. To listen offline, generate the audio first, then download it from the three-dot menu in the top-right corner of the screen.
How do I cancel my subscription?
Go to Settings by tapping the person icon in the top-left corner of the screen, then choose Subscription. This opens your Apple App Store subscription settings, where you can cancel.
Do I need to create an account?
No. There is no registration or sign in. When you subscribe, an account is created for you automatically and linked to your App Store purchase. If you get a new device, tap Restore purchases while signed in to the same Apple Account to get your access and content back.
How can I delete my data?
Go to Settings by tapping the person icon in the top-left corner of the screen. Then choose Delete all data. This permanently removes your articles, audio, and settings from your device and our servers. It works like deleting an account.
Do you have a free plan?
We currently don't offer a free plan. AI is built into the product's main features, which come with a direct cost for us, so offering the full experience for free is not sustainable right now.
Looking for how we handle your data? Read our Privacy Policy.